Faq
Explore practical information and answers to common questions about our solutions and support.
Your Questions Our Answers
What are your payment terms?
We accept T/T. A 30% deposit is required, with the balance paid against before shipment.
Is cash on delivery available? Could you even offer us a longer payment term?
For new cooperative customers, we need to settle the payment in full before shipment. Only when the amount of the cooperation reaches a certain level can we consider the payment term.
Where is the FOB port? Can we ship to another location?
We offer flexible trade terms: FOB Ningbo/Yiwu, EXW our factory, or delivery to any designated location (extra freight applies). You may choose the most convenient option based on your logistics.
What types of packaging do you offer? Can the packaging be customized?
For each product, we have both bagged or boxed. If the quantity of the first order is large, we can design new package or use your package.
The quantity of the first order is relatively small for market promotion. Can we customize the exclusive packaging with our logo?
For small orders, we provide neutral inner boxes and outer cartons. If you are willing to pay a certain amount of money, we can use your packaging.
We are placing a relatively large order. Can we get a discount?
Our quoted price is exclusive of tax. For a tax-inclusive invoice, an extra 10% applies. Higher quantity in one order can be cheaper price. And USD prices are calculated based on the real-time exchange rate.
Is there a tiered pricing?
Our quoted price is exclusive of tax. For a tax-inclusive invoice, an extra 10% applies. Higher quantity in one order can be cheaper price. And USD prices are calculated based on the real-time exchange rate.
Are you a factory or a trading company?
We are factory that have been 18 years, design and produce products such as European standards, Italian standards, Southeast Asian standards and more
Can you provide factory qualifications?
Of course, if you have the time, you can also come and visit our factory.
What is the factory's production capacity and monthly output?
We can produce 15 40HQ containers in one month
What's the MOQ? Can the MOQ be reduced?
Our MOQ for switches and sockets is 2,000–3,000 pieces, and for information sockets, it is 500 pieces
Can different models be mixed for MOQ?
Our MOQ for switches and sockets is 2,000–3,000 pieces, and for information sockets, it is 500 pieces
How long will it take to deliver the goods? Can you deliver on time as per the contract?
The standard lead time is about 45 days after receipt of the deposit and package design. We can discuss specific schedules in advance, including urgent orders.
If our order is urgent, can the delivery time be shortened?
The standard lead time is about 45 days after receipt of the deposit and package design. We can discuss specific schedules in advance, including urgent orders.
What materials are used for the panel, base and copper parts respectively? (Such as PC, PA66, phosphor bronze, etc.)
The panel is made of PC material, and it also comes in glass and aluminum brushed finish options. The base is made of PC material. The copper parts of the switch are phosphor bronze, while the copper parts of the socket are made of both phosphor bronze and brass.
What are the fire rating and flame retardant standards of the materials?
It will not deform within 60 minutes at a temperature of 100°C. Its ignition point is above 850 degrees. It will automatically extinguish within 25 seconds when away from external heat sources.
Are the materials compliant with environmental requirements such as RoHS and REACH?
YES
Could you offer the samples?
We can provide you with samples, which can be sent to your country or to your address in China.
Who will bear the sample freight?
1.We will cover the shipping costs. 2.If it's an international express delivery, the shipping cost will be from you.
Will the samples be identical in quality to the bulk production?
Of course! We hope to have a long-term business relationship and will definitely ensure the quality of the bulk orders.
How long will it take to get the samples?
1.We will send it out within 3 days. 2.You can take it away after our exhibition is over. 3.We need one week to design and another week to 3D print.
Can we customize our logo on the product?can you develope a new series according to our requirements?
We have a professional engineering and design team. Products can be designed according to your requirements. Of course, you can also add your logo and other information to the product. If you want to develop new molds, you need pay for the mold cost. However, if you can achieve the expected purchase volume within one year, we will cover this cost. If you want to develop new molds, you need pay for the mold cost. However, if you can achieve the expected purchase volume within one year, we will cover this cost.
What is the craft for making the logo? (Such as silk screen printing, laser engraving, in-mold injection)
It is usually done by laser printing. If the mold fee was paid by you, we can also add the logo onto the mold.
What are the additional costs and MOQ requirements for logo customization?
We usually add logos to the products by using laser printing. There is no additional charge and there is no minimum order quantity requirement.
Can you provide logo proofing for confirmation?
Sure, we can print the logo on the product and take a photo of it or send it to you for your confirmation.
How much is the mold opening cost? What is the service life of the mold?
The cost of mold opening depends on the number of molds required. The lifespan is approximately 1 million uses.
How long is the mold opening cycle? Can it be expedited?
The mold production will take 75 days. If you can provide the order in advance, we will do our best to expedite the process.
Can the mold fee be refunded against the order? What are the conditions for the refund?
if you can achieve the expected purchase volume within one year, we will cover this cost.
How long is the R&D cycle and proofing cycle for new products?
It takes 75 days from mold release to achieving mass production. Samples can be provided within approximately 50 days.
Can you customize mold opening according to our drawings or requirements?
We will assess your product design. If it is feasible, we can customize the mold production.
Could you offer a better price?
The price can vary according to the quantity of the order. If you can guarantee a one-year purchase volume, we can offer you a more favorable price. Of course, if you place the order right now, we can also offer you a discount.
What is the discount rate for large orders?
Regarding this, we need to first confirm your order quantity before we can offer you the corresponding discount.
I need cheaper products. Do you have any with lower-cost materials?
Our company's philosophy is quality first, but if you need styles with high cost-performance, we can appropriately reduce costs while ensuring quality.
What are the payment terms for large orders and are there any price discounts?
Normally, we require a 30% deposit via T/T, with the balance due before shipment. For large orders, we offer a discount.
How to control the quality of the goods?
We have a complete quality control process, with inspections conducted at every stage from incoming materials to shipment.
What is the factory's quality control process? (Such as IQC/IPQC/FQC/OQC)
We have IQC/IPQC/FQC, and we conduct inspections from incoming materials to shipments.
Are quality system certifications (such as ISO9001) complete?
Yes
Is it possible that this series of products to be sold only to us?
Yes, it depends on your annual purchase volume.
Can we sign an exclusive agency agreement for the destination country?
Yes, but a certain sales volume needs to be reached.
What are the annual sales requirements for exclusive agency?
The first year's goal is XXX, and the second year's goal is to achieve XXX.
What is the internal material of this product?Can you take it apart and show it to me?
The insulation is made of PC material, and the internal conductive parts are made of copper. We can disassemble it to show you.
Do you provide promotional materials such as display boards and display boxes?Are they free of charge?
If you order more than one 40HQ at a time, we can provide some free promotional materials.
Are there any promotional videos and pictures included with the products?
Yes, which series do you need?
What is your warranty period?what measures will you take when there is a quality problem?
We offer a 5-year warranty. Our company has a dedicated quality control department that guarantees a defect rate of less than 3%. If the defect rate exceeds this percentage, we will recall the product.
What are your product advantages compared with XX brand or other competitors?
We can provide test reports for both our products and those of our competitors, allowing you to make a more intuitive comparison.
Can you provide a competitor comparison report and test data?
Sure, which brands' competitors would you like to compare?
What about the product's market share and customer feedback?
Our products sold to customers in Myanmar have achieved the number one market share in Myanmar.
What certifications or certificates do you have?
We have obtained EU CE certification, Italian IMQ certification, Australian SAA certification, Korean KC certification, and German TUV certification.
Are the certifications valid? Can you provide scanned copies of the certificates?
All certifications are valid; we can provide scanned copies of the certificates you require.
Are the mandatory certifications for the destination country complete?
For our existing clients, we have obtained all mandatory certifications.
Can the certification be made under the customer's name?
Yes, that's possible. However, if we use your company's name, you'll need to bear the cost of the new name. We will refund this cost after your repeat orders reach three 40ft HQ units.
Who will bear the annual inspection and maintenance fees of the certification?
Considering the need for long-term cooperation, our company is willing to bear this cost; however, we would also like to receive a commitment from your company regarding the annual purchase volume.
Does your factory have injection molding machines? how many production lines do you have?what is the total area of your factory?
We have 28 injection molding machines, 15 production lines, and our factory covers an area of 15,000 square meters.
What about the factory's R&D equipment and testing laboratory?
We have highly professional laboratory equipment. You are welcome to visit us in person, or we can provide you with a video.
Can you provide actual photos of the equipment or proof of production capacity?
We would be happy to provide photos and videos.
Where is your factory located?
Our factory is located in Quzhou City, Zhejiang Province, near Yiwu City. If you are unfamiliar with the area, we can help you buy tickets.
How many employees does your factory have?
We currently have over 200 employees.