Privacy Policy
Last updated: 2026/10/10
Zhejiang TOT Electric Co., Ltd. (“TOT,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information through totelec.com and related business communications.
1. Who We Are
Zhejiang TOT Electric Co., Ltd. is based in Zhejiang, China.
For questions about this policy or your personal information, contact:
Email: [email protected]
Address: No.1 Dexian Road, Donghua Street, Chengnan Industrial Zone, Longyou County, Zhejiang, China
2. Information We Collect
Information you provide
When you contact us or submit an inquiry, we collect the information you choose to provide. This may include:
Your name, company name, country, email address, and WhatsApp number.
Your business role, target market, product interests, and estimated order quantity.
Product standards, certification requirements, and customization preferences.
Messages, drawings, specifications, photographs, and other files you upload.
Information exchanged while preparing quotations, samples, or project proposals.
Please provide only information relevant to your request. Do not upload sensitive personal information or confidential third-party materials unless necessary and you are authorized to share them.
Technical information
Depending on the website’s configuration, our website and service providers may collect technical information such as your IP address, browser type, device information, pages accessed, and request timestamps.
Details of cookies and similar technologies are provided in our Cookie Policy.
3. How We Use Your Information
We use personal information to:
Respond to inquiries and provide requested product information.
Evaluate product, certification, and customization requirements.
Prepare quotations and coordinate samples or potential projects.
Communicate about orders, delivery, technical support, and after-sales requests.
Maintain relevant business records.
Operate, troubleshoot, and protect the website.
Meet applicable legal obligations.
Submitting an inquiry does not automatically subscribe you to marketing communications. Where consent is required for marketing, we will obtain it separately.
4. Legal Bases
Where applicable data protection law requires a legal basis, we process information on the basis relevant to the activity. This may include:
Taking steps at your request before entering into a contract, or performing a contract with you.
Our legitimate interests in responding to business inquiries, managing business relationships, and protecting our systems, where permitted and balanced against your rights.
Compliance with legal obligations.
Your consent, where required.
Where processing is based on consent, you may withdraw that consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
5. Sharing Your Information
We share information only where necessary for the purposes described in this policy, including with:
Service providers supporting website hosting, email, data storage, and business administration.
Relevant technical or project partners where their involvement is necessary to address your request.
Authorities or professional advisers where disclosure is required by law or necessary to establish, exercise, or defend legal claims.
Service providers acting on our behalf must be subject to appropriate confidentiality and data protection requirements.
6. International Processing
TOT is based in China. Information submitted to us may therefore be processed in China and in other countries where our confirmed service providers operate.
Where applicable law requires safeguards for international transfers, the relevant safeguards must be established before the transfer takes place.
7. How Long We Keep Information
We retain personal information for the period necessary to address your request, manage the relevant business relationship, and meet applicable legal requirements.
Our retention periods are:
Cookie-related information: As specified in our Cookie Policy.
Records may be retained longer where necessary for a legal obligation, dispute, or legal claim. When information is no longer required, it will be deleted or anonymized as appropriate.
8. Information Security
We use appropriate technical and organizational measures to protect personal information against unauthorized access, loss, alteration, or disclosure.
No website, storage system, or internet transmission can be guaranteed to be completely secure.
9. Your Rights
Depending on the law applicable to you, you may have rights to:
Request access to your personal information.
Correct inaccurate or incomplete information.
Request deletion or restriction of processing.
Object to certain processing.
Receive or transfer information where a portability right applies.
Withdraw consent where processing relies on consent.
Lodge a complaint with the relevant data protection authority.
To make a request, email [email protected]. We may request information reasonably necessary to verify your identity and will respond within the period required by applicable law.
10. Third-Party Websites
Our website may contain links to third-party websites or services. Their handling of personal information is governed by their own privacy policies.
11. Children’s Information
Our website is intended for business customers and is not directed at children. If you believe a child has provided personal information to us, please contact us so we can review and address the matter.
12. Changes to This Policy
We may update this policy to reflect changes in our practices or applicable requirements. The revised version will be posted on this page with an updated date. Where required, we will provide additional notice.